Hello All,
We have noticed some strange things happening during the post processing of the lockbox payments through FLB1. This is happening randomly, so I am not sure what is causing the issue.
The issue is as follows.
When we upload the lockbox file through FLB2, and when a customer is not identified by the system, we go to FLB1 and choose the check which has “Unprocessed” status and add the customer in the “Add to Payment Advice Account” screen.
•Then choose that check and choose Edit > Post to select the items that need to be paid by this check.
•This takes to the “Post with clearing select open items” screen , where we choose the documents that need to be paid
•After selecting the items when we save, the payment document is created and Immediately one more FI document is created which posts "Debit to the Lock box clearing account & Credit to the Customer account", with the value of the Check. So, a credit is posted the customer, and I don't know why.
We tried in our Quality system but were not able to replicate it. This has happened several times recently in our production system
Can anyone suggest what could be wrong and how to fix this issue.
Thank you,
Krishna